Accessing the customer portal
Each email (subscription confirmation, renewal, billing issue) that ZeroSettle sends to customers contains a link for the customer to access their customer portal. You can also programmatically generate a portal link for your users:Managing subscriptions through the customer portal
In the customer portal, customers can:- See upcoming payment information - View details about their next billing cycle
- Cancel a subscription - End their subscription with immediate effect or at period end
- Change subscription products - Upgrade or downgrade to different subscription tiers
- Re-subscribe - Reactivate a cancelled subscription before it expires
- Update payment methods - Change or add new payment methods
- View payment history - See a complete list of all past payments
- Download receipts and invoices - Get PDF receipts and invoices for their records
CustomerInfo will be updated accordingly.
